Returns & Exchanges
At Al-Harmain Dates, we take pride in the quality of our premium fruit; however, due to the perishable nature of our products, returns are typically only accepted for damaged or incorrect items. If you are not completely satisfied with your purchase, please contact us within 24 hours of delivery to initiate a resolution.
Contact Support
Email our customer service team within 24 hours of receiving your order with your order number and clear photos of the product and packaging.
Verification Process
Our quality assurance team will review your request to ensure it meets our freshness and safety criteria for a refund or replacement.
Return Approval
Once approved, we will provide instructions on whether the product needs to be returned or if a direct replacement will be dispatched to your address.
Refund or Replacement
Approved claims will result in a full refund to your original payment method or a fresh shipment of premium dates sent at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing